HCAH presents Symposium on future of Patient Care in India | Date: 19th JAN 2018, FRIDAY | Location: SOFITEL, BKC, MUMBAI

An Initiative by

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About Us

Home Healthcare Provider

HealthCare atHOME (HCAH), is a leading home healthcare service provider in India, backed by the Burman family, the promoters of Dabur and the founders of HAH UK. HCAH has also received equity investment from Quadria Capital, one of Asia’s leading healthcare focused private equity firms. HCAH has served over 4,00,000 patients across India and has helped them recover safely and comfortably in the place they know best i.e. their HOME. HCAH maintains high standard on customer service, a fact supported by NPS score of over 70 per cent.

The Four Pillars of HCAH

The secret of our success.
Click on the numbers to explore the details of each pillar.

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HIGHLY EXPERIENCED TEAM

 

Most comprehensive patient support program

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CLINICAL CREDIBILITY– AUDIT COMPLIANCE

 

HCAH has its process benchmarked with CQC standards and has clear focus to become JCI compliant

 

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TECHNOLOGICALLY ADVANCED SYSTEMS AND PROCESSES

TECHNOLOGICALLY ADVANCED SYSTEMS

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CUSTOMER CENTRIC APPROACH

Backed by more than 70%  NPS

 

 

HCAH believes in taking a Customercentric approach that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.

 

Most comprehensive patient support program

Promoters

Dr Anand Burman

Chairman, Dabur Group

Gaurav Burman

Director, Dabur International & Dabur India Ltd.

Charles Walsh

Founder, Ex-Chairman & CEO, Healthcare at Home (UK)

Abrar Mir

Managing Partner, Quadira Capital

Dr. Amit Varma

Managing Partner, Quadira Capital

Dr. Gareth Jones

Ex- Director – international, Healthcare at Home(UK).

Management

Vivek Srivastava

Co-founder and CEO, HCAH

Dr. Gaurav Thukral

Sr. Vice President & Business unit Director

Bridget Harrison

Head of Clinical Excellence

Gagan Kapoor

Head of Physiotherapy Services

Gaurav Brahmbhatt

Head of Pharma Distribution

Jayant Singh

Senior Vice President, Pharma Business

Ashish Kumar

Head-Institutional Business

Sandeep Gupta

Vice President, Service Delivery, Operations

Ankit Goel

Head-Strategy, Merger & Acquisition

Anup Kumar Singh

Vise President & Head – Technology

Manas Jaiswal

Director, Marketing

Rolli Saxena

GM, HR

Alka Saxena

Financial Controller

HCAH has its process benchmarked with CQC standards and has clear focus to become JCI compliant

HCAH has its process benchmarked with
CQC standards and has clear focus to
become JCI compliant

Backed by more than 70% NPS

HCAH believes in taking a Customer–centric approach that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.

Superior customer engagement
Queries are tracker to improve the process
Superior customer engagement
Comprehensive feedback and complaints escalation process
All employees have customer satisfication as KPI (~20% average)

Speak to our experts at HCAH

Copyright 2016 | HealthCare atHOME

HealthCare atHome is a joint venture between the Burman family, the promoters of Dabur and founders of HAH, UK.